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Docs

How Cactus works, written by Cactus from its own code, the same way it writes yours.

Getting started

What Cactus does

Create and set up a product

Sign in to Cactus

Join and manage your teamspace

Product knowledge

Choose who can read a help page

Build history and repository sync

Keep product knowledge current

Write and publish product release updates

Choose featured help pages

Import existing help and support knowledge

Review and correct what Cactus knows

Manage product writing rules

Set team language and conversation translation

Product and Help Center appearance

Connect repositories and product sources

Generate and manage help pages

Customer support

Support customers in Messenger

Reply to customers, draft replies, and leave notes

Resolve or escalate customer conversations

Customer conversations in the Inbox

Customer conversation memory

Browse and ask questions in the Help Center

Set up your Help Center and domain

Answer customer questions with Cactus

Install and customize Messenger

Connections and agents

Connect an AI client

Ask Cactus and investigate from an AI client

Agent-friendly help

Connect Slack for questions and handoffs

Connect Discord for questions and handoffs

Seven-day support activity

Cactus website

Cactus Docs and agent formats

Cactus release updates

Cactus pricing and plans

Join the Cactus waitlist

Ask Cactus about Cactus

Policies

Cactus Privacy Policy

Cactus Trust Center

Cactus Data Processing Addendum

Cactus acceptable use policy

Cactus Terms of Service

Cactus Cookie Notice