Cactus Terms of Service
Review the terms for using Cactus, including accounts, content, plans, service limits, and ending your account.
Using Cactus
Agreement
These terms are between Cactus and the company that uses it. If you accept them for a company, you confirm that you’re allowed to do so. They cover Cactus’s websites and app, Help Centers, Messenger, AI-client addresses, Slack, and Discord.
Using Cactus means accepting these terms and the Acceptable Use Policy. The Data Processing Addendum applies when Cactus handles personal data for you. The Privacy Policy explains what Cactus collects and why.
Accounts and teams
You sign in with Google or GitHub, and Cactus doesn’t keep a password. Anyone who can sign in to your account can access Cactus as you.
The person who creates a team becomes its first Owner. Owners can invite and remove people, change roles, and delete products.
Everyone on the team can read its pages, conversations, and code map, and connect sources.
A team created with a work email address is open to anyone who signs in with an address at that domain. An Owner can change this on the Team page.
You’re responsible for who joins your team, what they connect, and what they publish.
Sources and content
Cactus reads connected repositories through its GitHub App. The app can read your code but can’t change it.
Cactus reads connected help sites, Intercom conversations, the Slack channels you choose, and Discord messages addressed to Cactus.
Disconnecting a source in Settings stops Cactus from reading it.
Connect only sources you have the right to share. Get permission before connecting a source that belongs to someone else.
Your code, other sources, customers’ messages, and the pages and answers Cactus writes for you remain yours. You allow Cactus to copy, store, and process them only to run Cactus for you: to read sources, write pages and answers, show them to people you choose, and keep Cactus working and secure.
Cactus doesn’t train models on your content.
Cactus doesn’t sell your content or give it to anyone for advertising.
Some companies run parts of Cactus and receive parts of your content. The Privacy Policy and Data Processing Addendum list those companies and what each receives.
Answers and customers
Cactus links each answer to what it read so you can check it. Answers can still be wrong or out of date, so check anything that matters before acting on it.
You choose each page’s audience: Only you, Your team, or Everyone.
Your Help Center, its address for AI clients, and Messenger show visitors only pages set to Everyone that Cactus has written for readers outside your team.
In your Help Center and Messenger, Cactus speaks to your customers on your behalf. If you publish a Help Center or put Messenger on your site, tell its readers and users in your own privacy notice that their questions are sent to Cactus.
You decide what Cactus does with your customers’ personal data, and Cactus acts for you. The Data Processing Addendum explains how.
Draft status
These Terms of Service are a working draft until a lawyer has read them. The governing law and where disputes are heard are still being settled. The terms say those details will be added before anyone is charged.
Plans and legal terms
Plans and payment
Every team starts on Pro, free for 14 days from when you connect GitHub. The trial needs no card.
When the trial ends, you can keep Pro or move to Lite. Until you choose, your Help Center stays up as it is, and Cactus stops writing pages and answering questions.
You can change plans whenever you want. Teammates cost nothing extra.
The pricing page shows the plans and prices.
Nobody is charged today. Billing, taxes, cancellation, and refunds will be written here before anyone is charged.
Service
Cactus works to keep the service running and your data safe. The Trust Center explains how Cactus protects data.
Cactus may add, change, or remove features. If a change takes away something your team uses, Cactus emails your Owners first.
Cactus may be unavailable or have mistakes, and there’s no uptime commitment. If a service Cactus relies on is down or changes what it allows, parts of Cactus may stop working until it’s back.
Ending
You can stop whenever you want: disconnect your sources in Settings, delete your products, and email hello@heycactus.ai to close your account.
Cactus may suspend or close a team that breaks these terms or the Acceptable Use Policy, or puts Cactus or other teams at risk. Where possible, Cactus tells you first and gives you time to fix the issue.
When a product or account is deleted, what Cactus holds follows the Privacy Policy.
Before closing your account, you can ask for a copy of everything Cactus holds about you.
The terms on ownership, confidentiality, liability, and governing law continue after your account closes.
Confidentiality
Each side uses the other’s confidential information only for this agreement and shares it only with people who need it for that purpose and keep it confidential too. This doesn’t cover information that’s already public, was already known, or must be disclosed by law.
If the law requires Cactus to disclose your content, Cactus tells you first unless the law forbids it.
Ownership
These terms let you use Cactus. Cactus keeps ownership of its software, website, name, and mark. Cactus may use ideas or feedback you send without owing you anything for them.
Liability
Cactus is provided as it is. As far as the law allows, Cactus makes no promise about it beyond these terms, including that it suits a particular purpose. Neither side is liable to the other for lost profits, lost revenue, or indirect or consequential loss.
Each side’s total liability under these terms is no more than what you paid Cactus in the 12 months before the claim. These limits don’t apply where the law doesn’t allow them.
Changes and disputes
When these terms change, Cactus updates this page and its date. For a change that matters to how you use Cactus, Cactus emails your team’s Owners before it takes effect. Continuing to use Cactus after that means you accept the new terms.
The governing law and where disputes are heard are still being settled with a lawyer. Until then, write to hello@heycactus.ai first if something goes wrong, and Cactus will try to settle it with you directly.
Other terms
The Terms of Service, Acceptable Use Policy, and Data Processing Addendum are the whole agreement between you and Cactus about Cactus. If one part can’t be enforced, the rest still applies. Not enforcing a part straight away doesn’t prevent either side from enforcing it later.
Either side may pass the terms to a company that takes over its business. Otherwise, neither side may pass them on without the other’s agreement. Neither side is liable for delays or failures caused by something outside its reasonable control, such as a natural disaster, war, power cut, or provider outage.
Cactus sends notices to the email address on your account. You send notices to hello@heycactus.ai, and email counts as written notice. The terms are written in English, and the English version controls.