Connect Discord for questions and handoffs
Connect a Discord server, ask product questions with Cactus, link your account, and choose where handoff cards appear.
Ask in Discord
Use Cactus slash commands in a connected server. /cactus ask posts the answer in the channel for everyone; other commands are private to the person who runs them, except replies from a handoff thread, which go to the customer.
| Command | What it does |
|---|---|
/cactus ask | Ask a product question in the channel. |
/cactus status | Check what Cactus knows about the server’s product. |
/cactus link | Start linking your Discord account to your Cactus account. |
/cactus reply | In a handoff thread, send text to that handoff’s customer. |
/cactus resolve | In a handoff thread, mark the handoff resolved. |
Connect your server
In Connect › Discord, select Connect to start the Discord authorization flow.
In Discord, choose the server and authorize Cactus, then return to Cactus. Cactus saves the server connection and sets up a handoff channel.
Choose a handoff channel
Discord can receive human handoff cards. After you connect a server, Cactus tries to set up #cactus-escalations. If it can’t, choose a channel from the server’s listed text channels. Voice, forum, and category channels aren’t available.
In Connect › Discord, choose a channel in Discord handoff channel. Cactus posts this product’s handoff cards to the channel you choose. For team-wide handoff settings, see Resolve or escalate customer conversations.
Link your account
In a connected server, run
/cactus link. Cactus sends you a private link that works once and expires after ten minutes.Open the link and sign in to Cactus if asked.
On the Cactus link page, select Confirm only if you typed
/cactus linkyourself.
If you link an account from the team that connected the server, Cactus answers as you with everything your team can see. If your account belongs to another team, Cactus answers with published pages.
If linking fails
| What you see | What it means | What to do |
|---|---|---|
| “That link expired.” | The link has expired. | Run /cactus link in Discord for a fresh link. |
| “That link has already been used.” | Each link works once. | Run /cactus link in Discord for a fresh link. |
| “That Discord account is linked to someone else.” | Another Cactus account has linked this Discord account. | Sign in as the Cactus account that linked it, or link a different Discord account. |
| “That link is not valid.” | Cactus can’t use this link. | Run /cactus link in Discord for a fresh link. |