Connect Slack for questions and handoffs
Connect Slack, choose which public channels Cactus reads, and set destinations for release announcements and customer handoffs.
Connect Slack
In Connect › Slack, select Connect to open Slack’s installation flow. When you return to Cactus, it connects your Slack workspace and creates or reuses #cactus-escalations as the initial handoff channel.
Ask Cactus in Slack
Ask a product question by mentioning @Cactus in a channel it’s in, sending it a direct message, or running /cactus ask <question>. Cactus answers a channel mention in that channel. You can also opt selected public channels into reading and choose separate destinations for release announcements and handoffs.
Choose channels Cactus reads
In Connect › Slack, choose a channel from Pick a public channel.
Select Watch.
When you add a channel, Cactus reads the last two weeks of messages, then each new message. Private channels and DMs are never read.
Remove a channel
Select Remove beside a channel to stop reading it.
Configure release announcements
Choose a channel under Release announcements channel, or select Create #cactus-releases to create or adopt that channel. Cactus posts release cards to the selected channel. Without a selected channel, releases aren’t posted to Slack. The release channel must be different from the handoff channel.
Stop announcements
Select Stop posting releases to stop posting to Slack.
Choose a handoff channel
Connecting Slack creates or adopts #cactus-escalations as the initial handoff channel. To change it:
In Connect › Slack, select the Handoffs page.
On the Handoffs page, choose a channel under Handoff channel.
For the full handoff setup, see the Handoffs page.