Manage product writing rules
Set rule audiences, review the pages they affect, and learn writing guidance from your team's content.
Keep pages in your style
Rules that apply to page writing guide every Help Center page. Cactus rewrites existing pages when a rule changes their wording, and pages written later follow it. Rules learned from your writing guide page writing and answers.
Review your rules
In Settings › Rules, review each rule and open Pages this reaches to see the affected pages.
The instruction, any quoted text, where it was said, its audience, who set it and when, or whether Cactus learned it
Page progress and cited sections
Audience choices
Each rule's audience can be Both, Customer, or Internal.
Both
Customer
Internal
Choose an audience
In Settings › Rules, choose a rule's audience under Audience.
Retire a rule
In Settings › Rules, select Retire on a rule.
Cactus stops applying the rule and reconciles affected pages. It doesn't restore the previous wording.
Learn from your writing
In Settings › Rules, select Learn from my writing.
Cactus reads your team's replies, Help Center, and site, then adds any guidance it finds as learned rules. The page reports when a learned rule appears or learning fails. If it's still reading, the page says the rules will appear here when it's done.
Manage pending work
Pending work lists rule changes waiting to run, with each item's instruction, action, scope, and affected pages. The page also indicates when it's writing pages from the current pass.
Generate pending work
In Settings › Rules, select Generate now to run the pending batch.
The control is unavailable when there's no pending work or pages are already writing. If a pass is already running, Cactus reports that.
Cancel all pending work
In Settings › Rules, select Cancel pending to cancel all cancelable work that hasn't begun.
Cancel one item
In Settings › Rules, select Cancel on a cancelable item.